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Refund Policy

Effective Date: August 15, 2024

Druckwise Private Limited ("we", "our", "us") is committed to providing quality products and services. If you are not satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refunds

We offer refunds under the following conditions:

  • Damaged or Defective Products: If the product you received is damaged or defective.

  • Incorrect Product: If you received a product that is different from what you ordered.

  • Service Issues: If the service provided does not meet the specifications agreed upon.

2. Refund Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at hello@druckwise.com within 7 days of receiving the product or service, providing your order number and details of the issue.

  2. Review and Verification: Our customer support team will review your request and may ask for additional information or evidence (e.g., photos of the damaged product).

  3. Return Process (if applicable): If your request is approved, you may be asked to return the product in its original packaging. Return shipping costs may be covered by us if the product is defective or incorrect.

  4. Refund Approval: Once we receive the returned product (if applicable) and verify the issue, we will process the refund.

3. Refund Method

Refunds will be issued through the original payment method used for the purchase. Please allow 5-10 business days for the refund to reflect in your account.

4. Non-Refundable Items

Certain items and services may not be eligible for refunds:

  • Custom or Personalized Products: Products that have been customized or personalized according to your specifications.

  • Digital Products: Digital products or services that have been downloaded or accessed.

  • Final Sale Items: Items marked as "Final Sale" or "Non-Returnable."

5. Late or Missing Refunds

If you have not received your refund within the expected time frame, please check with your bank or payment provider. If the issue persists, contact us at hello@druckwise.com, and we will assist you in resolving the matter.

6. Changes to This Refund Policy

We may update this Refund Policy periodically. Changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

Druckwise Private Limited

Email: hello@druckwise.com

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